Business Terms & Conditions

Quotes

We aim to be as competitive as possible on price, if you bring us a written quotation or web quote for the same product and service at a lower price than we quote, we’ll try our very best to match it.

We’ll always send you a clear quote for the work we are going to do, including the template and fitting, plus any extras like sinks and taps, upstands etc.

Your Order and Payment

When you place an order with us you are accepting the terms below;

Once your order has been placed, we require a deposit of 50% of the order value payable 7 days prior to the agreed templating date. The remainder of the payment is payable on the day we fit the worktops. We reserve the right to charge interest of 2.5% on any late payments.

If you wish to cancel your order please contact us as soon as possible. If an order is cancelled within 7 days of the booked templating date, you will be liable for any of the costs incurred by us (this may include delivery to return products and cost of stock which cannot be returned).

If your order is cancelled while we are fabricating your worktops, we cannot return the material to the supplier, and you will be liable for the full cost of the order.

Delivery and Fitting

When you place an order with us we will arrange a date and time to template your worktops, usually once you know when your kitchen is being fitted. If you change the template date this will impact on the fitting date, but we will do our best to incorporate your re-scheduled template into the factory production at the earliest convenience.

When we template, we will also require your sink to be mounted and your taps and hob (if you are having one) to be onsite. If they are not onsite and we have to make a second visit to template you will charged an additional template visit of 150. Once the template has been completed, fitting is generally within 5 working days.

Please refer to out detailed Template and Fitting Guide for more information.

If, when we arrive to template the worktop the dimensions have changed, we reserve the right to amend the price inline with the additional material required. We will of course tell you this and issue a new quote before we proceed.

When we fit your new worktops, our fitters work carefully and respectfully in your home, using dust sheets and removing their shoes on site, unless you say otherwise. They will clean up after themselves, so all you are left with are your new worktops to admire!

In the unlikely event that there is a delay in us receiving goods from a supplier we’ll let you know what has happened, and if the expected delivery time extends beyond 30 days you can cancel your order and receive a full refund. We will keep in touch with you during the whole production process and keep you updated on any revised dates.

Quality Control

When your material arrives in our factory, we inspect all slabs for blemishes, imperfections and bows. Any material not upto our quality control standards is rejected and returned to the manufacturer and replacement slabs requested. This most likely will impact on your scheduled fitting date, but because we care we want your worktops to be 100% right, rather than simply rush a job through that is below our standards.

Inspection Visits

We are happy to visit and inspect your kitchen to discuss your requirements and give advice. We offer a free measurement service if you are just replacing your existing worktops and will provide a quote based on our measurements. Final measurements are then taken at the templating stage. If you would like to provide us with your own measurements, we have a handy Worktop Planner you can download and print off.

Products

You can view samples of granite and quartz in our showroom, and take samples home on a loan basis, which we will require to be returned as we generally only get one sample per product from our suppliers. We work on trust and do not ask customers for a deposit on the samples taken, just to simply return them within a week.

For products which may have a lot of movement and variation, we may recommend you view the slab prior to purchasing. We arrange these inspection visits on your behalf and you are under no obligation to purchase after your visit. If you like the slabs you have viewed, we can reserve them for you with a small deposit.

After Sales Service

If you require any help after you have made your purchase, or have any questions at all, please contact us. If you are unhappy with any aspect of our service please contact us and we will aim to resolve any issues quickly.

If we feel it is necessary that an independent party inspect the work, we will arrange for a representative of the manufacturer of the product to visit and inspect. In the event that we are not able to resolve any dispute we would aim to use mediation rather than a legal remedy in the first instance.

 

Cookie Policy

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Both first and third-party cookies are set on www.cheshiregraniteworktops.co.uk

• First party cookies – these are set by the website that you are visiting and can only be read by that website.
• Third party cookies – these are set by an organisation other than owner of the website. This might be for the purposes of website measurement, being able to watch a video on the site or for the purposes of advertising.

Cookies last for different lengths of time depending on what they are used for.

• Session cookies are temporary cookies and are only stored until you leave the website or when you close your web browser.
• Persistent cookies last for a fixed period of time, defined within the cookie, and allow the website to recognise the device again when the user returns to that website on that device.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Privacy Policy

Cheshire Granite Worktops Ltd (“We”) is committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.cheshiregraniteworktops.co.uk and by providing personal data to us, you
are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Cheshire Granite Worktops Ltd of Unit G, Stanley Industrial Estate, Stanley Road, Knutsford, Cheshire, WA16 0EG

Information we may collect from you

We may collect and process the following data about you:

• Information you give us. You may give us information about you by filling in forms on our site www.cheshiregraniteworktops.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a service. The information you give us may include your name, address, e-mail address and phone number.
• Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

GDPR

As part of the recent GDPR ruling of the EU, we are obliged to provide to you any data that we hold on you at your request. We can also remove all data that we hold about you. To do this, please email enquiries@cheshiregraniteworktops.co.uk with the subject line ‘GDPR Data Request’ and we will get back to you within 7 working days.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy

Uses made of the information

We use information held about you in the following ways:

Information you give to us. We will use this information:

• for the fulfilment of orders for goods and services requested;
• to provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.
• we do not pass your details on to third parties for marketing purposes.
• to notify you about changes to our service.

Information we collect about you. We will use this information:

• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
• to allow you to participate in interactive features of our service, when you choose to do so;
• as part of our efforts to keep our site safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Disclosure of your information

We may disclose your personal information to third parties in the following circumstances:

• Analytics and search engine providers that assist us in the improvement and optimisation of our site.
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Cheshire Granite Worktops Ltd assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of Cheshire Granite Worktops Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Updating Your Data

We may, from time to time, engage in data-matching exercises with trusted third parties to ensure that the personal data provided by you to us remains up to date. Data matching involves comparing computer records held by us against other computer records held by another body to see how far they match. This usually involves personal information. Computerised data matching allows us to update our records in the event that any of your personal information changes. Where a match is found it may indicate that there is an inconsistency which requires further investigation. When undertaking a data-matching exercise, the trusted third party is contractually prevented from using any personal information received from us for any purpose other than updating our records (i.e. they may not use information received from us to update their own records).

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at The Data Protection Controller, Cheshire Granite Worktops Ltd.

If, at any time, you want to verify, update or amend your personal data or preferences please write to us at The Data Protection Controller, Cheshire Granite Worktops Ltd, Unit G, Stanley Industrial Estate, Stanley Road, Knutsford, Cheshire, WA16 0EG. Verification, updating or amendment of personal data will take place within 28 days of your request.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to The Data Protection Controller, Cheshire Granite Worktops Ltd, Unit G, Stanley Industrial Estate, Stanley Road, Knutsford, Cheshire, WA16 0EG.