Having pride in our product is a given at Cheshire Granite Worktops. But as a customer what can you expect from your initial enquiry through to the final fitting? Here’s a very brief outline of the process.
The way we quote is important to us as it gives the customer a full scope of the job we are proposing to do. Quotes should be clear, precise, and easy to read with the kitchen worktop plan layed out in the quote, mirroring your kitchen plan.
Mistakes made here can impact on the final cost as important elements maybe missed off, or worse not enough material is included in the quote for the worktop requirements. This is where we make any final amends before the job is confirmed and Invoices issued.
Once a job is confirmed, we ask for a 50% deposit payment 7 days before the agreed templating date. Invoices are then updated and emailed to show receipt of monies. Once the worktops are fitted and the customer has inspected and signed the work off, we then take the balance payment.
This is a key stage in the whole process. We book the template date inline with when your kitchen is being installed, arranging a date where possible as close to your kitchen fitting.
If a customer changes a template date due to other factors, where possible we will accomodate the new date. We understand things can go wrong and are always understanding when they do, which is quite often!
Once we’ve fabricated the worktops, they are always fitted within 5 working days, unless the customer has requested a delay in the fitting. We pride ourselves on our fast turn around times, usually within 3-4 working days, but always delivered to an exceptional standard as our many customer testimonials will evidence. It is worth noting that at Cheshire Granite Worktops the template and installation is always done by the same person, to ensure the quality of the work.
This is by no means the end, or even the entire process, but it gives an insight into the key stages between ourselves and the customer, all vital in getting the final product right.
If you would like to discuss buying new worktops or to arrange an appointment, please do not hesitate to call on 01565 300065 or email to email@example.com